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SHIPPING & RETURNS
SHIPPING POLICY
At PERSEPHONYX, customer satisfaction is our priority. If you receive a product with a manufacturing defect or quality issue, please contact our support team as soon as possible so we can assist you and provide a suitable solution.
To process any replacement request, customers must provide clear photos showing the defect or issue with the product. The product must be in its original condition and the defect must be clearly visible in the submitted images. Please note that we do not accept claims for products that have been intentionally damaged, misused, altered, or tampered with after delivery.
Once our team reviews and confirms the issue, we will gladly work on sending a replacement product or offering an appropriate resolution. Our goal is to ensure every PERSEPHONYX experience reflects the quality, trust, and care our customers deserve.
RETURN & EXCHANGE POLICY
At PERSEPHONYX, we are committed to providing high-quality products and a positive shopping experience. If you receive a product with a manufacturing defect or quality issue, please contact our support team within 7 days of delivery so we can review your request and assist you accordingly.
To process a return or exchange request, customers must provide clear photos showing the defect or issue with the product. The product must remain unused, in its original condition, and the defect must be clearly visible in the submitted images. Claims for products that have been intentionally damaged, improperly used, altered, or tampered with after delivery will not be accepted.
Once the issue has been reviewed and approved by our team, we will gladly offer a replacement product or an appropriate solution. Please note that shipping times for replacement items may vary depending on product availability and destination.
Our goal is to ensure every PERSEPHONYX experience reflects the trust, quality, and care our customers deserve.